Frequently Asked Questions
General
What is Simple Peptide?
Simple Peptide supplies high-purity research peptides, compounds, and related materials for scientific investigation. Products are for Research Use Only and not for human use.
How can I contact customer service?
You can reach our team via the contact page or email support@simplepeptide.com. We’re happy to help with order questions and documentation requests.
What are peptides?
Peptides are short chains of amino acids that form specific sequences studied for structure, binding characteristics, and biochemical activity in research settings.
Ordering & Payments
Do I need a prescription to purchase from Simple Peptide?
No. Products are sold for research use to qualified buyers and are not intended for clinical or therapeutic applications.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and select business payment options. Contact support for institutional payments.
Can I change or cancel my order?
Orders can often be adjusted within 24 hours if they haven’t shipped. Please email support as soon as possible.
Shipping
How long does shipping take?
Orders placed before 2:00 PM EST are typically processed the same business day. Orders placed after 4:00 PM EST are processed the following business day. Most shipments deliver within two business days, though carrier or weather delays may occur.
Do you ship internationally?
Yes, we ship to many countries where permitted. Customs times and fees vary by destination and local regulations.
How do I track my shipment?
You’ll receive a confirmation email with a tracking link as soon as your order ships.
Do products require temperature control in transit?
Some items are shipped with appropriate packaging to maintain stability. See each product page for any special requirements.
What if my package is delayed or lost?
Please contact support with your order number. We will coordinate with the carrier and help resolve the issue.
Product Information
How should I store my peptides?
Store in a cool, dry place away from light. Some products may require refrigeration or freezing for long-term stability. Refer to the product label for specific guidance.
What purity levels do you provide?
Most peptides are ≥98% purity, verified by HPLC and mass spectrometry. See the product page and COA for details.
Are peptides supplied lyophilized or in solution?
Most products are supplied as lyophilized powders to support stability during shipment and storage.
Documentation
Do you provide Certificates of Analysis (COA)?
Yes. Each lot ships with a COA confirming identity and purity. Additional documentation is available upon request.
Can I request specific lot information before ordering?
Yes. Contact support with the SKU and we’ll share current lot documentation where available.
Compliance & Policies
How do I use peptides?
We do not provide protocols, dosing, or administration guidance. All products are for laboratory research only and not for human use.
What is your return policy?
Unopened, unused items may be eligible for return within seven days of delivery. Contact support to initiate a review.
Do you gate purchases or require verification?
We may request institutional or business details to confirm the intended research use when appropriate.
What does Research Use Only (RUO) mean at Simple Peptide?
RUO indicates products are supplied solely for laboratory investigation. They are not intended for human use, therapeutic applications, or diagnostics.