Shipping and Returns
Refund Policy
At Simple Peptide, we’re committed to delivering top-quality research peptides. If you’re not satisfied with your purchase, we offer a 30-day refund guarantee under the following conditions:
Eligibility
- Product must be unopened, unused, and in original condition.
- Opened products are not eligible for refund unless approved on a case-by-case basis.
Refund Requests
- Must be submitted within 30 days of the purchase date.
- Requests beyond 30 days are not eligible.
How to Request a Refund
- Email: [email protected]
- Phone: Contact our customer support team
We’ll provide return instructions once your request is received.
Return Shipping
- Customer is responsible for return shipping costs.
- Use a trackable shipping method to ensure safe return.
Refund Processing
- Refunds are issued to the original payment method after inspection.
- Please allow a few business days for the refund to reflect in your account.
Shipping Issues
If your order arrives damaged, incomplete, or incorrect, contact us immediately at [email protected]. We’ll work quickly to resolve the issue with a replacement or refund.
Order Cancellations
- Orders can be modified or canceled within 60 minutes of purchase.
- After 60 minutes or once shipped, orders cannot be changed or canceled.
Shipping Policy
We currently ship to U.S. addresses only.
Carrier Delays
Simple Peptide is not responsible for shipping delays caused by:
- Weather
- Carrier issues
- Other factors beyond our control
Address Accuracy
- Double-check your shipping address during checkout.
- We are not responsible for delivery issues due to incorrect or incomplete addresses.
Delivery Confirmation
- If tracking shows your package as delivered but not received, contact the carrier (FedEx or USPS).
- We are happy to assist with filing a claim but are not liable for lost or stolen packages after delivery is confirmed.
Please contact [email protected] within 7 days of the listed delivery date to begin a claim for a missing shipment.
Thank you for choosing Simple Peptide.
If you have any further questions or concerns, our support team is here to help.
